To access your Web-Based Email account and check your email:

1. Open your browser
   
2. Point your browser to http://email.mywebwave.com
   
3. Enter your assigned username plus "@mywebwave.com" (e.g., john@mywebwave.com) and your password.

To set up Outlook with your e-mail account

1. In Microsoft Outlook, select Tools > E-mail Accounts.
2. On the E-mail Accounts wizard window, select Add a new e-mail account and click Next.
3. On the Server Type window, select POP3 and click Next.
4. On the Internet E-mail Settings (POP3) window, in the Your Name field, type your first and last name.
5. In the E-mail Address field, type your e-mail address.
6. In the User Name and Password fields, type your user name and password, and then specify whether you want Outlook to remember your password.
7. In the Incoming mail server (POP3) field, type mail.mywebwave.com.
8. In the Outgoing mail server (SMTP) field, type smtp.mywebwave.com.
9. Click More Settings.
10. On the Internet E-mail Setting window, click Outgoing Server.
11. Select My outgoing server (SMTP) requires authentication.
12. Select Log on using, and then, in the User Name and Password fields, type the user name and password you set up in the SMTP relay section of your Manage Email Accounts page.
13. Specify whether Outlook should remember your password.
14. Click the Advanced tab.
15. In the Outgoing server (SMTP) field, change the port to 80 or 3535.
16. Click OK.
17. On the Internet E-mail Settings (POP3) window, click Next.
18. Click Finish.

I am having trouble with my Internet connection. What do I do?

1. Make sure that all connections are secure, and the power cord is plugged in.
2. Reset the equipment by pulling the power cord from the Power Over Ethernet Unit, waiting 10 seconds, and plugging the power back in. (view the customer premise connection diagram here)
3. Verify that your router is setup correctly.
4. Check for possible spyware, or viruses on the machine trying to access the internet.
5. If you are still experiencing difficulty, please contact Webwave by clicking here.